Return Policy

ALL RETURNS MUST BE ACCOMPANIED WITH PORTLAND STATE BOOKSTORE PACKING LIST.
SHIPPING CHARGES ARE NOT REFUNDABLE.

Summer Term 2011: Due to the limited scheduled days for summer term classes you have 48 hours from the date of purchase to receive a refund on purchased textbooks. Shipping charges are not refundable. We do allow for shipping time for online orders so please contact the Web Office within 48 hours of receipt of your package to request a refund. We view multiple purchases with corresponding refunds of the same book(s) from a customer an abuse of the 48 hour refund policy and will result in a denial of any additional refund for these types of purchases.

Rental Textbooks

Summer Rental books are due back at the end of your class.  Any rental materials that are not returned by August 22, 2011 will result in a charge to your credit card for the difference between the rental price and a New Book replacement plus a Non Return fee. You may return the book to us at any time before the Due Back date of August 22, 2011. Doing so will clear your account and you will not be charged.

Books MUST be accompanied with this Portland State Bookstore Original Packing List.
• New books MUST be in New condition. The bookstore retains the right to determine the condition
• Books with opened software packages may not be returned.
• Shrink-wrapped packages must be complete. (Packages marked “non-returnable if opened” cannot be returned.
• The customer is responsible for all shipping costs on all orders and returns.

GENERAL MERCHANDISE & GENERAL BOOK RETURNS:
Items may be returned to the store within 10 days and must be accompanied with this Portland State Bookstore Original Packing List and meet the stipulations listed below.
• Items must be returned within 10 Days.
• Return must be accompanied by this Portland State Bookstore Original packing list.
• Items must be in New Condition.
• Apparel must not be worn, soiled or washed and must have the tags attached.

SHIPPING & RMA INFORMATION:
If you are shipping back a textbook or general merchandise return you must first receive an RMA# from Portland State Bookstore by calling (503) 226-2631 x 212 or email: support@psubookstore.com. You must provide the Online Order number from your packing list (example: WO-001000). Once you have a RMA# send the products back in a box marked with your Order Number. Include your Online Store Packing List.
Place RMA# on the outside of the returns package/box
Returns must be shipped to:

PORTLAND STATE BOOKSTORE, ATTN. WEB DEPARTMENT 1715 S.W. 5TH AVENUE, PORTLAND OREGON 97201-5400
You may return merchandise to the store in person without having a RMA#, but it must be accompanied the Original Packing List and must meet the stipulations above.